We're excited to introduce you to a powerful tool that will take your UserVoice experience to the next level: Urgency Scoring. This feature adds a layer of understanding to user feedback by assigning an urgency level based on sentiment.
TL;DR ⚡️ Start prioritizing your product roadmap using AI powered urgency levels based on sentiment today!
First, opt into the Urgency Scoring beta: Navigate to the Admin Console → click Settings → General → Ideas → Urgency score on ideas and feedback → Enable.
Second, enable the column: Navigate to the Ideas & Feedback Idea Grid. There, you can use the column selector to display "Urgency Scale BETA." You'll see the overview of "urgency" in the column, and you can also see this on the Idea Detail page.
Understanding Sentiment Analysis
Sentiment Analysis automates the process of evaluating user sentiment for each idea, comment, and feedback. It rates the urgency of feedback on a scale of 1 to 5, where 1 represents the lowest urgency and 5 indicates the highest. The AI-powered Sentiment Analysis tool examines idea titles, descriptions, feedback, and comments, extracting subjective information that reveals users' emotional reactions.
Benefits at a Glance
Prioritize Effectively: With urgency levels defined by user sentiment, you can easily prioritize feedback that requires immediate attention.
Effortless Sorting and Filtering: The idea grid becomes your ally as you sort and filter ideas by urgency level.
Make Informed Decisions: Gain insights into user sentiment for better-informed decision-making.
Enhanced Notifications: Slack Idea and Feedback notifications now include urgency scores, keeping everyone informed and aligned.
Export Insights: Seamlessly export urgency scores for collaborative discussions and analysis.
Maximizing Sentiment Analysis
Focus on High Urgency: Give priority to feedback with high urgency scores, addressing pressing ideas and feedback.
Spot Trends: Identify recurring sentiments to tackle common pain points efficiently.
Engage Strategically: Tailor your status updates based on idea urgency, showing users you're listening.
Fuel Collaborations: Utilize exported insights for productive team discussions.
Ready to harness the power of Sentiment Analysis?
First, opt into the Urgency Scoring beta: Navigate to the Admin Console → Click Settings → General → Ideas → Urgency score on ideas and feedback → Enable.
Second, enable the column: Navigate to the Ideas & Feedback Idea Grid. There, you can use the column selector to display "Urgency Scale BETA." You'll see the overview of "urgency" in the column, and you can also see this on the Idea Detail page.