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When Contributors capture feedback from customers, they have the option to create a new idea on behalf of the user. The Contributor will show as the creator, and they can choose the forum the idea is posted to when they create the idea.
If you don't want Contributor-created ideas to show on your customer-facing forums, you can create a private forum for Contributors to post ideas to.
- To add a forum, click the icon in the bottom left corner → choose "General" → Feedback Forums → Forums → Click "Add forum."
- When you create the forum, check the option to make it private.
When a contributor creates an idea on behalf of a user, they can then choose the private forum.
How do I move an idea posted to the wrong forum? Click the "Lightbulb" icon in the left-hand menu → Click "All open ideas" → Search for and click the idea. You can filter by forum, category, status, and label → Click "Options" → Click "Edit." You will see the option to edit the forum and category the idea is posted in.
Will customers be notified of status updates on ideas in the private forum? If the Contributor subscribes the customer to the idea, they will be notified of status updates, but the update will not include links to the forum. You have the option to update the status of an idea and not notify subscribers.