This is available in UserVoice Discovery.
Not included in your plan? Want to learn more about the benefits? Leave us a message! If you're viewing this on our Help Center, click the Support bubble in the lower-right of this page.
Not included in your plan? Want to learn more about the benefits? Leave us a message! If you're viewing this on our Help Center, click the Support bubble in the lower-right of this page.
Customers give you feedback over the phone, on social media or through your sales team. You can capture that feedback and subscribe them to the relevant ideas.
Add a voter to an idea from the admin console
When viewing an idea, click the vertical ellipsis and choose "Add Voter..."
You'll then be prompted to enter details on the feedback and the user who provided it. You can enter the email address for an existing user or create a new one. You are required to enter a user and their feedback.
Click "Add voter," and you're done!
You'll then be prompted to enter details on the feedback and the user who provided it. You can enter the email address for an existing user or create a new one. You are required to enter a user and their feedback.
Click "Add voter," and you're done!
Similarly, you can also capture a user's feedback from anywhere in the admin console by clicking the "+" icon located near the bottom of the left-hand navigation menu.
Viewing Manually added Feedback
Click into the idea and choose the "Details and activity tab". Open the "Activity Filter" and check the box next to "Feedback". This will display all feedback that has been captured for this idea. Feedback is different from comments and ideas because it is the information you captured on behalf of a user.
Quick FAQs
- If the forum is private, and the user does not have access to that forum, you can still add their vote. They will get the status updates on that idea, but the email won't contain any links back to the forum.
- Feedback captured on behalf of a user does not show on your portal. That is, it is only available in the admin console.