Q: How do I sign/log in?
A: Navigate to your UserVoice portal, e.g.
From there, you can login with your email and password, or select an SSO provider if you have one configured (this depends on your plan and settings).
If you have forgotten what your site URL is, visit this link. Here you can receive a list of UserVoice sites you have profiles on.
Q: How do I add Admins to UserVoice?
A: Settings → General → Users & Permissions → Add Users (on the right). You can find further info here.
Q: How do I manage my user licenses/permissions?
A: Settings → General → Users & Permissions, or even on the Users grid by clicking a user, Users → Click the user → Edit Permissions. You can find more detailed information here.
Q: I'm a new Admin, where do I start?
A: As a new Admin, there's a few things you should be aware of. You'll need to get an understanding of Ideas, prioritization, Communicating with Customers, Informing Internal Teams, and Housekeeping. The best place to get started is this article!
Q: What is the best way for me and my team to use the data and insights UserVoice provides?
A: Depending on your use case, there may be different best practices!
→Are you a B2B company that uses Salesforce? Check out the new Account Insights features!
Q: Can I use UserVoice to collect customer feedback completely privately without notifying my customers or clients?
A: Yes. You can use a Private Forum or Private Site as the destination for feedback your Contributors collect on behalf of your customers.
Q: What do the columns in this ideas export signify?
A: Check out the Column Definitions for Exports
Q: How can I solicit ideas from users of my product from within the product?
A: With the idea widget! The Post Idea widget allows your users to post ideas directly to a public forum. When they type in their idea and click "Next", they'll be prompted with matching ideas from your specified forum. If they find an existing idea that matches they'll have the option to become a voter. This article guides you through how to set it up.