Authentication into UserVoice with an email address uses the Magic link service for email verification. More information about how this works can be found here. Here are some common issues and steps that can be taken to troubleshoot...
Not receiving the email?
- Your email address must have an inbox enabled and be deliverable, the email will not reach email addresses that have previously bounced.
- If you are having issues finding the email, search for messages from email@example.com and make sure this is whitelisted in your email provider so you can receive messages.
Receiving a Trace ID error?
- Visit https://api.magic.link/healthz and https://auth.magic.link/healthz. If you are unable to load these pages, your IT team will need to whitelist the following URLs:
- Google incognito mode can also be used to troubleshoot issues since it disables extensions that can interfere with functionality.
"Device requesting login is not supported"
Typically caused by the blocking of third-party cookies. To mitigate this, you will need to either allow all third-party cookies (solution 1) or whitelist the UserVoice domain (solution 2) you're attempting to signup to or reset your password for.
Solution 1: Allow All Third-Party Cookies
As instructions for this change frequently and are browser dependent, please use your search engine of choice to find instructions on how to to this.
Solution 2: Allow Third-Party Cookies for UserVoice
If you are having issues, please reach out to our support team from the "support" bubble in the lower-right of the page.