Update: Earlier this year we made a change to the UserVoice email authentication experience that removed passwords in favor of email based authentication. Since then, we’ve learned from many of our customers that this new experience added more friction to the authentication experience than is necessary. To that end, we are going to re-enable the ability to use email and passwords for UserVoice email authentication. This process will still utilize Magic Link to verify emails only when resetting passwords and creating accounts.
Authentication into UserVoice with an email address uses the Magic link service. More information about how this works can be found here. Here are some common issues and steps that can be taken to troubleshoot...
Not receiving the email?
- Your email address must have an inbox enabled and be deliverable, the email will not reach email addresses that have previously bounced.
- If you are having issues finding the email, search for messages from firstname.lastname@example.org and make sure this is whitelisted in your email provider so you can receive messages.
Receiving a Trace ID error?
- Visit https://api.magic.link/healthz and https://auth.magic.link/healthz. If you are unable to load these pages, your IT team will need to whitelist the following URLs:
- Google incognito mode can also be used to troubleshoot issues since it disables extensions that can interfere with functionality.
If you are having issues, please reach out to our support team from the "support" bubble in the lower-right of the page.