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You can find SSO logs in the Admin Console in Settings → General → SSO Logs. These logs often contain information which will help you resolve the issue.
If you continue to have issues configuring SSO, please contact our Support team by clicking the Support bubble in the bottom-right of this page. Where applicable, please include your instance URL, SSO method, IdP, and any other relevant information in your message.
|Token is consistently expiring||The ‘expires’ parameter in the JSON object may not be in the correct syntax, or in the correct timezone (this should be in UTC/GMT). Also note that the expiration date/time must be in the future.|
|User is redirected to your website login in a pop-up window, and then is directed back to UserVoice after sign-on but still in a pop-up window||URLs in your code might be mismatched. Please make sure to use HTTP and HTTPS consistently, and, if you are using a domain alias, to make sure that the URLs are the same throughout (i.e. don’t use both a CNAME and standard UserVoice address).|
|Admins can't sign into the Admin Console||Make sure you're passing either
|Error decoding JWT: Signature verification raised.||Check your SSO key is correct. Is must match what you see in the Admin Console SSO settings exactly.|