Common Issues & Solutions
You can find integration logs to help with most issues in the UserVoice Admin Console → Settings → Integrations → Integration Logs (at the very bottom of the page).
|Unauthorized error/token_revoked||The Slack profile used no no longer has permission. Reconfigure the integration with an active profile (preferably one that's reserved for third-party integrations so that this error doesn't occur in the future).|
|Error: Apologies, but UserVoice can’t be installed||The Slack user/profile installing the app from the UV Admin console needs to have Owner permissions on the Slack instance. We recommend creating a Slack user that has necessary permissions that you can reserve for all third-party integrations.|
|Unable to create a new idea from Slack||This is expected if the user is not a Contributor licensed user in UserVoice. All Slack users can submit feedback and link to existing ideas, but you must be a licensed user in UserVoice to create new ideas.|