This is available in UserVoice Discovery Premium.
Not included in your plan? Want to learn more about the benefits? Leave us a message! If you're viewing this on our Help Center, click the Support bubble in the lower-right of this page.
Not included in your plan? Want to learn more about the benefits? Leave us a message! If you're viewing this on our Help Center, click the Support bubble in the lower-right of this page.
If your Jira Data Center instance is behind a firewall, you will need to work with your IT or Systems team to make sure that UserVoice can reach the endpoints listed below.
You're using UserVoice to prioritize your product roadmap, but when you decide what to build next you need a way to connect your customer feedback to specific engineering tasks. With the Jira Integration, you can connect Features and Ideas in UserVoice to Issues and Epics in Jira. As UserVoice items and Jira issues are updated, their status is reflected in each system. This allows you to keep Product and Engineering efforts in sync.
The Jira Integration can be used with Jira Data Center (Server) or Jira Cloud instances, but the set up will be different for each.
Link UserVoice Items to Jira Issues
After installing and configuring the Jira Integration, a new section labeled "Linked Jira Issues" will be visible in UserVoice when you view an Idea or Feature. From here, you can link your UserVoice items to existing Jira Issues (or create new ones), and see details of the linked Jira Issues at a glance.Link a Feature to a Jira Issue
- Click the Features icon in the left-hand menu (lightning bolt)
- Click on the Feature you want to link
- In the "Linked Jira Issues" section, click "Add"
- Enter your Jira issue URL or key (e.g. OPS-128) or click to create a new one
- Click the Ideas icon in the left-hand menu (light bulb)
- Click "All Open Ideas" or a forum name
- Click on the Idea you want to link
- In the "Linked Jira Issues" section, click "Add"
- Enter your Jira issue URL or key (e.g. OPS-128) or click to create a new one
Creating a New Jira Issue
Creating a creating an card for Jira with UserVoice has several benefits. It will pre-populate the title and summary of the idea/feature to a Jira issue, and then once created, a link is placed to the UserVoice idea/feature within Jira. Likewise, when you return to UserVoice, you will see the Linked Jira Issues updated as well.
Note: If a Jira Card creation process has other requirement fields, most notably a custom field, UserVoice links will not automatically link in Jira. You will need to manually link the two.
Furthermore, if your Jira instance has a large number of projects that cannot be loaded within 60 seconds, Projects will fail to be fetched and you must create the card in Jira first, copy the link, and then link it.
Furthermore, if your Jira instance has a large number of projects that cannot be loaded within 60 seconds, Projects will fail to be fetched and you must create the card in Jira first, copy the link, and then link it.
Keeping up with Statuses
Once you have linked Jira Issues to Idea or Features in UserVoice, their respective statuses will be reflected in both systems. If you update the status of a Jira Issue, that update will be reflected when viewing the linked items in UserVoice and vice versa.
*Please note: Updating the status of a Jira issue or UserVoice item does not automatically change the status of the linked object in the other system. For example, when a developer moves a Jira Issue to “Done”, this will not change the status of a linked Idea in UserVoice. This is because an issue being "done" in Jira does not necessarily mean it's ready for customers (updating the status of the UserVoice Idea could send out an email update to voters).
*Please note: Updating the status of a Jira issue or UserVoice item does not automatically change the status of the linked object in the other system. For example, when a developer moves a Jira Issue to “Done”, this will not change the status of a linked Idea in UserVoice. This is because an issue being "done" in Jira does not necessarily mean it's ready for customers (updating the status of the UserVoice Idea could send out an email update to voters).
In UserVoice
When viewing an Idea in UserVoice, you will see a section called "Linked Jira Issues" which will include links to the related Jira Issues, their current status in Jira, and when they were last updated.In the Idea Grid of UserVoice, you will see a “Linked Jira Issues” column and “Jira Status Last Updated” column. These will show you the number of Jira issues linked to each Feature/Idea, and when one of them was last updated - letting you see how development progress is going at a glance.
In Jira
When viewing an Issue in Jira, you'll see a custom field called "UserVoice links". This will display the related items in UserVoice, their current public status in UserVoice, and their voter counts. You can also leverage the “UserVoice Links” field in advanced search queries, table views, and reports to quickly see which issues are linked to UserVoice.Common Questions
Q. Does updating the status of a Jira issue update the status of the linked Idea or Feature in UserVoice?A. No. The status of linked Jira issues is visible in UserVoice, and the status of linked UserVoice features/ideas is visible in Jira, but they do not automatically update the status of the other. This means that when a developer moves an issue in Jira to DONE, it does not automatically notify all the related voters and contributors in UserVoice. This is because an issue being “DONE” in Jira doesn’t necessarily mean it’s ready for customers.
Q. If I split one Jira issue into two separate issues, will the linked UserVoice items be connected to both Jira Issues?
A. The UserVoice items will remain connected to the original Jira issue but they will not be connected to the new issue you created in Jira.
Q. What happens to the linked items if I delete the config in UserVoice?
A. The link will remain in Jira, but all links will be deleted from UserVoice and cannot be recovered.
Q. Is there a way to display Jira issue statuses to end-users?
A. No. Information about linked Jira issues, including status, is only visible to UserVoice admins in the admin console.
Q. Can Jira issues be created automatically from UserVoice Ideas or Features?
A. Due to the potential for required fields in Jira, we do not have a way to do this automatically. However, when manually creating a Jira issue from within UserVoice, the issue’s summary and description will be pre-populated and a link back to UserVoice will be added by default.
A. The link will remain in Jira, but all links will be deleted from UserVoice and cannot be recovered.
Q. Is there a way to display Jira issue statuses to end-users?
A. No. Information about linked Jira issues, including status, is only visible to UserVoice admins in the admin console.
Q. Can Jira issues be created automatically from UserVoice Ideas or Features?
A. Due to the potential for required fields in Jira, we do not have a way to do this automatically. However, when manually creating a Jira issue from within UserVoice, the issue’s summary and description will be pre-populated and a link back to UserVoice will be added by default.
Q. Is the integration compatible with Jira Next-Gen Projects (team-managed)?
A. The Jira Integration is not compatible with Next-Gen/team-managed projects. Due to a limitation where cards cannot be configured to display custom fields, the usefulness of the integration is degraded; therefore, until Jira changes the functionality, we have no plans to support Next-Gen/team-managed projects.
A. The Jira Integration is not compatible with Next-Gen/team-managed projects. Due to a limitation where cards cannot be configured to display custom fields, the usefulness of the integration is degraded; therefore, until Jira changes the functionality, we have no plans to support Next-Gen/team-managed projects.