We have been receiving reports that a small number of instances have not been able to receive exports. At this point in our investigation, we have observed that the ones primarily affected with this issue have Outlook/Exchange as their email client. Since our export system relies on a customer's mail client to accept our emails, we kindly ask you and your mail administrator to troubleshoot using some of these following steps.
- Add the no-reply subdomain email to your personal Safe Senders list. For example if your instance is example.uservoice.com, then your email would be firstname.lastname@example.org
- Have an email administrator add the same email address to the Safe Senders list for your company, so all admins can receive exports.
- Have an email administrator enable Plus Addressing in their Exchange Online organization.
- Please have an email administrator attempt to locate one of the emails in the spam quarantine mailbox and send us the original email header for us to review.
If you have submitted an export and need one as soon as possible, please reach out to email@example.com and we can send you the latest export link in a support ticket.