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Introducing our newly updated UserVoice for Slack App, bring the power of UserVoice even closer to where your internal team’s communication is already happening.
To learn more about best practices for using the UserVoice for Slack integration, click here.
Transitioning to the New UserVoice for Slack App
If you are a user of the UserVoice for Slack app available prior to September 2023 and you’d like to upgrade to the new version, we highly recommend that you delete your current configuration then configure the new app. While the old Slack app will remain functional for now, adding new channels or workspaces won't be possible without upgrading to the new app. Please migrate to the latest version of the UserVoice for Slack App to add new channels or add new workspaces following the instructions below.
- Sign in to your UserVoice admin console.
Note: A UserVoice admin with Settings or Full Access permissions will have to complete this step. - Go to Settings > Integrations > Slack.
- Use the trash can icon next to any Slack workspace previously authorized to in that UserVoice instance.
Note: Make note of any Slack channels and event configuration details. You’ll need these later when configuring the new app. - Confirm that you want to unlink that workspace from your UserVoice instance.
- Follow the step below in the ‘Installing the UserVoice for Slack App’ section to re-link UserVoice to your workspace using the new app.
Installing the "UserVoice for Slack App"
- Sign in to your UserVoice admin console.
Note: A UserVoice admin with owner-level permissions will have to complete this step. - Go to Settings > Integrations > Slack.
- Click “Add To Slack”. If you are not the Slack admin for the workspace you’d like to add this app to, you’ll have to request access from that individual. Once your Slack admin approves, you’ll be able to authorize this Slack App to communicate with your Slack Workspace.
This app enables multiple UserVoice accounts to be linked to a single Slack workspace. Just complete the steps above for any additional UserVoice subdomain you want synced to a workspace.
Choosing what to see
Once you have connected with Slack, you can select:
- The channel you want to post events to (public or private)
- The Forums you would like to see events from
- The types of events
Streaming UserVoice Events to Public Slack Channels:
Once you’ve authorized the UserVoice for Slack App to sync with your workspace, you’re ready to start streaming UserVoice events into Slack channels.
- While still in UserVoice > Settings > Integrations > Slack, click “Add Channel”. You’ll see a list of public channels from your workspace that you can send events to.
- Select a Channel.
- Select Forums/Categories from which you want events sent to Slack.
- Select which events you want streamed into your Slack Channel.
- In that Slack channel, use the @UserVoice command to add the app to that channel.
This step is important for events to be sent to your Slack channels. The app has to be invited to the channel.
Streaming UserVoice Events To Private Slack Channels:
Once you’ve authorized the UserVoice for Slack App to sync with your workspace, you’re ready to start streaming UserVoice events into private Slack channels as well.
- Go to the private channel in Slack.
- Use the @UserVoice command in that channel to add the app to that private channel.
This step is important for the channel to appear in the list of channels, and the events to be sent to the stream. - Back in UserVoice > Settings > Integrations > Slack, click “Add Channel”. You’ll see a list of public (denoted with #) and private (denoted with *) channels from your workspace that you can send events to. If you don’t see your private channel, click the refresh icon next to the channel dropdown menu.
- Select the private channel of your choice.
- Select Forums/Categories from which you want events sent to Slack.
- Select which events you want streamed into your Slack Channel.
Additional Options
Once you're set-up, check out this article on all the things you can do with the Slack integration!
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