Product Availability
Bring the voice of your customer to where your team already works. The Microsoft Teams for UserVoice connector streams customer feedback from UserVoice straight into the Teams channels your colleagues use every day. Product, engineering, sales, and support teams stay close to what customers are asking for, without needing to check another tool.
Why Teams Love it
- Feedback in real time, with zero extra effort. New ideas, votes, comments, feedback, NPS® responses, status updates, and merges show up in Teams as they happen, so nothing slips through the cracks.
- The right feedback for the right team. Route specific forums and categories to specific channels. Your mobile team sees mobile feedback, your admin team sees admin feedback, and leadership sees the big picture.
- Signal, not noise. Choose exactly which events each channel receives, from every new comment to only brand-new ideas.
- Conversations that drive action. Rally colleagues around trending ideas and discuss them right in Teams, then head into UserVoice to respond, prioritize, and update statuses.
- A more customer-centric culture. Give everyone visibility into customer feedback, not just the people who live in UserVoice every day.
Haven't connected yet? Learn how in setting up the Microsoft Teams for UserVoice connector.
Best Practices for Launching
Once you've connected UserVoice to Microsoft Teams, let your colleagues know! Here are a few tips for a successful rollout.
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Kick things off with an announcement. Post a quick message in your channel (or other relevant channels). Here's an example to get you started:
- @here Exciting news! Customer feedback from UserVoice now flows right into this channel. Keep an eye out for new ideas and comments, and jump into UserVoice to join the conversation!
- Start focused. Begin by sending one or two key forums to a channel, then expand as your team builds the habit.
- Create dedicated channels. Channels like #customer-feedback-mobile keep feedback easy to find instead of getting buried in busy general chat.
- Recruit champions. Identify a few power users of Microsoft Teams and UserVoice to help set the pace and keep the team engaged.
- Celebrate wins. When a popular idea ships, share it in the channel to show your team the feedback loop in action.
Frequently Asked Questions
The Microsoft Teams connector is designed to keep everyone informed. It delivers UserVoice activity to Teams, while all actions on feedback happen in UserVoice.
What gets posted to the Teams channel?
You choose which events are posted. The available events are:
- New ideas
- New comments
- New feedback
- New votes
- Public status updates
- Internal status updates
- New idea merges
Can I customize what's posted?
Yes! A UserVoice admin can set up each Teams channel connection in Integrations → Microsoft Teams and choose:
- Which events to post (for example, only new ideas, or just public status updates so your team knows what's shipping)
- Which forums and categories to include, so each channel shows the feedback that matters most to that team
You can connect multiple Teams channels, each with its own events and forums. For example, you could send new ideas from your Mobile forum to your mobile team's channel, and all comments to a product leadership channel. See Microsoft Teams Integration Setup for instructions.
Can team members reply to customers from Teams?
Replies are handled in UserVoice, where you have the full context of the idea and its voters. Open the idea in UserVoice to post a public response.
Can team members add internal comments from Teams?
Internal comments live in UserVoice, so they stay with the idea for everyone on your team. Open the idea in UserVoice to add one.
Can team members change an idea's status from Teams?
Status updates are made in UserVoice, which also notifies the idea's voters automatically. You can have both public and internal status updates posted to Teams, so everyone stays in the loop as ideas move forward.
Is the Teams integration view-only?
Yes, Teams is your window into customer feedback. It's a one-way feed built to keep feedback visible and spark discussion, including updates on status changes and idea merges. Replying, internal comments, status updates and merging all happen in UserVoice. Each Teams post links back to the idea in UserVoice so your team can take action there.