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This page is intended to walk you through how to set-up your custom domain alias and how to request a SSL Certificate.
By default, your UserVoice site will use the URL <subdomain>.uservoice.com as the URL, but you can customize this with a domain alias. This will allow your UserVoice site to use a URL like feedback.yourcompany.com
Once a custom domain is configured for your account, it will become the home of your web portal. Any web requests for the original subdomain will then be redirected to the custom domain.
1. Update your DNS
Update your DNS to redirect your chosen aliased URL (e.g. feedback.google.com) to <subdomain>.uservoice.com using a CNAME record. This will need to be set up with your domain registrar.
An example of the CNAME that would need to be added:
feedback 14400 IN CNAME your-subdomain.uservoice.com
The important parts of this record are your subdomain, in our example feedback, and your original UserVoice domain (<subdomain>.uservoice.com).
It can take up to 72 hours for your DNS changes to take effect.
2. Set your Domain Alias/CNAME in UserVoice
Once your DNS settings have been set...
- Click the icon in the bottom left corner.
- Click the "Web Portal" tab
- Scroll down to "Domain Name."
- Click "Edit," and you'll see the option to enter your domain alias.
If you get an error that we are unable to resolve the DNS, check the following:
- Has it been 72 hours? It can take up to 72 hours for the DNS changes to take effect.
- Did you add it as a CNAME? A records will not work with our domain alias feature
- Still not working? Take a screenshot of how you have it set up with your domain registrar, and send it to us, and we'll take a look.
3. Secure your new Domain Alias with SSL (HTTPS)
After successfully setting up your custom domain using the steps below, you will need your site secured with a SSL Certificate (https). We do not provide the ability to use your own cert.
Reminder: Leaving your site unsecured may create issues with internet browsers, such as Privacy errors.
For those on an eligible plan, we will provide a SSL Certificate for you. Please reach out to Support to initiate this request.
We now offer SSL certs as a stand-alone feature for our legacy members. If you are interested, please reach out to support for further inquiries.
Common Questions:
Q: Can I set up an alias that is a path, like www.mycompany.com/feedback?
A: No, not at this time. Please submit your feedback on our web portal.
Q: Can I have more than one domain alias for my account?
A: No, we are only able to support one domain alias for a UserVoice account.
Q: I am encountering a 403 Privacy Error when accessing my web portal using my domain alias. What is happening?
A: This has happened due to the browser(s) you're using updating the security policy to force SSL. As you have a custom alias that is not secured by SSL, when you attempt to access the site, it results in a privacy error.
However, you can still access the admin console by going to your default's subdomain log-in page: https://<subdomain>.uservoice.com/admin/signin