UserVoice provides three ways to export user data into CSV or XLSX files—from an individual Idea's Supporters tab, the main Users Grid, or a specific Account page (Premium-only)—allowing teams to perform targeted voter outreach, analyze demographic segments, or audit account health metrics outside the platform.
Exporting Supporters on an Idea
- Click into the idea, and then click the Supporters tab.
- Click the Cloud (Export) icon and select either CSV or XLSX format.
- Check your email for a download link containing your export data.
How it Works:
Export Scope & Delivery: Exports are delivered via an emailed download link titled with the date, UTC timestamp, and Idea ID for easy tracking, containing voter records specifically tied to that individual suggestion (excluding general idea-level metrics from the rows).
Exported Data Fields: The export captures comprehensive voter details, including unique user identifiers, contact info, IP geolocation, admin/license status, historical and current NPS ratings, external user traits (
external_user.*), parent account metrics (such as account NPS, revenue, LTV, and total requests), idea subscription/voter metadata (link_suggestion_user.*), and custom profile attributes (cf_*).
Exporting Users from the Users Grid
Open the left-hand navigation menu, click More, and select Users & Accounts.
Click the Cloud (Export) icon and select Export current dataset.
How it Works:
Included Data & Attributes: The export includes standard user traits, custom user/account fields (
cf_*), and external ID mappings, but does not include a breakdown of all ideas the user has supported.Multiple External IDs: If a user profile has multiple external user IDs associated with it, the exported file will generate a separate row for each external ID.
Filtering & Search Scope:
Filtering by license type (or non-licensed end-users) will limit the export to match your current filter selection.
When searching using an exact email like
person@domain.com, the system matches on any component ("person", "domain", or "com"). Search specifically by domain (e.g.,domain) for cleaner, grouped results.
Tracking & Export Caps: The download link sent to your email includes the UTC date and timestamp of the export. Exports are capped at 50,000 records; for larger datasets, we recommend utilizing the UserVoice API.
Export Users on an Account (Premium Only)
Open the left-hand navigation menu, click More, and select Users & Accounts.
Select the Accounts tab.
Click on a specific account, then select its Users tab.
Click the Cloud (Export) icon and select Export current dataset.
How it Works:
Scope: The export will include the UserVoice users connected to that account, as well as all external user records for each of those users (even if they are not directly connected to that account).
Tracking: The download link title in the export email contains the date, UTC timestamp, and the Account ID for tracking.
Specific Columns & Definitions found in this Export
- user.external_user.last_seen_timestamp: Last time the user logged in on your web portal or submitted an idea, ticket, etc. via the widget.
- user.external_user.uv_updated_timestamp: Last time the idea was updated by an external user.
- user.external_user.account.ltv: Lifetime value of an account. Blank if no value passed.
- user.external_user.account.last_login_timestamp: Last time an external user connected to the account logged into UserVoice, or was seen via the widget js.
- user.external_user.account.supported_suggestions_count: # of ideas supported by the account.
- user.external_user.account.requests_count: # of pieces of feedback for all external users connected to the account.
- user.external_user.account.users_count: # of external users connected to the account.
- user.external_user.account.users_nps: NPS for the account (uses the most recent rating for each user on that account, and then subtracts % of detractors from promoters).