For troubleshooting purposes, we may ask for you to send Support a screenshot of your console log. Use the instructions below for your specific browser.
Google Chrome
- On Google Chrome, click on the three dots from the upper-right corner of the web browser.
- Then, click on More tools > Developer Tools. The Developer Tools panel opens.
- From the Developer panel, select the Console tab.
- Click on the Cog icon to open the Console settings.
- From the Console settings, click on the Preserve log, Show timestamps, and Log XMLHttpRequests.
- Next, click on the Clear button. This is to start clean when reporting an issue.
- Try to repeat the issue you have observed. The network activity will be recorded.
- Screenshot the console & attach the image in your next message to support.
Mozilla Firefox
- On Mozilla Firefox, click on the hamburger icon from the upper-right corner of the web browser.
- Then, click on Web Developer > Toggle Tools. The Developer Tools panel opens.
- From the Developer panel, select the Console tab.
- Next, click on the Persist log checkbox.
- Enable both Debug and XHR filters.
- Then, click on the Clear button. This is to start clean when reporting an issue.
- Try to repeat the issue you have observed. The console activity will be recorded.
- Screenshot the console & attach the image in your next message to support.
Apple Safari
Enable Apple Safari Develop menu
- Start Apple Safari.
- Click on the Safari menu and choose Preferences.
- Click on the Advanced tab.
- On the Advanced tab, click on the checkbox to Show Develop menu in menu bar.
- Ensure that the Develop menu is visible between the Bookmarks and Window menus.
- Then, close the Preferences window.
Proceed with the Console log
- On Apple Safari, click on the Develop menu.
- Then, click on Show Web Inspector. The Developer panel opens.
- From the Developer panel, click on the Console tab.
- Ensure that the filter for All is selected.
- Next, click the checkbox for Preserve Log.
- Then, click on the Clear Network Items button.
- Try to repeat the issue you have observed. The console activity will be recorded.
- Screenshot the console & attach the image in your next message to support.
Microsoft Edge
- On Microsoft Edge, click on the three dots icon from the upper-right corner of the web browser.
- Then, click on More tools > Developer Tools. The Developer Tools panel opens.
- From the Developer panel, click on the Console tab.
- Next, click on the Preserve log checkbox.
- Ensure that the All filter is selected.
- Then, click on the Clear button (or CTRL-L from the console page). This is to start clean when replicating an issue.
- Reproduce the issue that you have observed.
- Screenshot the console & attach the image in your next message to support.
Note: The console activity records all events during the session. Moreover, you may also need to click on the triangle icon of a recorded activity to show additional logging information useful for troubleshooting.