You can customize which sections of the admin console your licensed internal users can access. For example, you could give an admin access to just tickets or just articles, or you can remove an admin's access to settings.
- Click the Users icon in the left-hand menu
- You can use the License Type filter to show End users, Full access admins, Support-only admins or Contributors
- Click on the name of the user whose permissions you would like to edit
- Click "Edit Permissions"
Different user types
None/End-user: Can only access web portal and forums, and not the admin console.
Full access: Can access the admin console, all private forums and capture feedback with sidebar.
Contributor: Can capture feedback on behalf of users with the contributor sidebar, but can't access admin console.
Set Permissions for the Different Parts of the App
Limited: They have view-only privileges.
Enabled: They can view and edit.
Notes about Contributors....
Contributors do not have access to private forums by default - they will need to be granted access just like any End-user.
If you edit a users permissions to be a Contributor, this does not send out a contributor email telling them how to install the sidebar. For this reason, we recommend that you always invite users when adding Contributors.
How to make someone an Owner
To grant an admin full owner privileges, give them full access to Settings. Owners can add internal users (admins, agents, and contributors), edit other users' permissions, and update billing information.