With the Contributor Sidebar, anyone in your company can capture feedback on behalf of customers and have it saved directly in UserVoice. The Contributor Sidebar is a bookmark which can be opened on top of a web page or app so your colleagues can:
- Capture customer feedback from an email, sales call, or support ticket and link it to ideas in UserVoice
- Quickly lookup any customer to see their previous feedback
- View status updates for existing feedback
Invite Contributors
You can invite contributors to your account the same way as inviting admins -- However, the permission set will be "Contributor".
- Click Settings (bottom-left square) → General → Users & Permissions → This will take you to the User Management area.
- Click Add Team Member (top-right).
- Enter the email address of the admin you want to add, set their permission to "Contributor", and add to a Team. Learn more about Teams here. Click "Send Invitations".
- Note: You can invite up to one-hundred using a list of comma separated email addresses.
- When your new contributor receives the email, they will click the link to accept the invite and set up their contributor profile and receive instructions on how to install the Contributor Sidebar.
Single sign-on
If you are using JSON SSO on your UserVoice account, passing "admin:deny" will remove a user's Contributor permissions.
Sharing the Sidebar with your Team
While the invite will include instructions for setting up the sidebar, you can also send them the link found in "Settings" under the "Sidebar" tab to users who already have an account.
Newly invited contributors must first accept their invites before accessing the Contributor Sidebar and Contributor Console. See more info on Setting up the Contributor Sidebar here.
Resources to help your Contributors get Started
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Installing the Contributor Sidebar. They will be walked through how to install the sidebar once invited.
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Using the Contributor Sidebar. They will be walked through the basics of using the sidebar, and Pro Tips.
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Contributor Notifications. They will be walked through how they will be updated about the feedback they capture.
Custom domain
- implement a new custom domain
- remove the custom domain
- change the custom domain
Common Questions
A. When you capture customer feedback with the sidebar, the feedback record will only be visible to admins on your UserVoice account. It will not be posted publicly. If you create an idea through the Contributor Sidebar, the idea created will be posted to the forum. Contributors have the option when creating a new idea to set the user they are capturing feedback from as the idea creator, or leave themselves as the idea creator. Whomever is placed as the idea creator is reflected on the web portal.
Q. Do my team members get updates about the feedback they capture?
A. Yes. When an admin updates the status of an idea, Contributors will receive an email notification if they have captured feedback for that idea. The Contributors can opt out of these notifications, but the admin making the status update does not have the option to disable them. To learn more about Contributor Notifications, check out this article.
Q. Who can use the Sidebar?
A. Admins on your UserVoice account have access. You can also add contributor seats to your plan. Contributors can use the sidebar to capture feedback, but don't have access to the Admin Console, just the Contributor Console.
Q. What about websites that prevent unknown scripts from loading on the page?
A. If a website has a content policy that prevents unknown scripts from loading on the page, the sidebar will open as a pop-up window. Some of these sites are Twitter, Intercom, Salesforce Lightning, and Github.