Strengthen Customer Engagement

Managing the Idea Grid

• Split Idea
• Upgrade Comment to Idea
• Reviewing Activity Feed
• Moderate Ideas and Comments
• Merge Matches
• Merge Ideas

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Searching and Filtering

• Search & Filter the Idea Grid
• Advanced Filtering
• Filtering the Idea Grid by a Date Range
• Optimize your Search with Search Operators
• How the Search Bar Works
• Spam Filters for Ideas and Comments

Customer Communications

• Public Status Updates on Ideas
• Email All Subscribed Supporters on an Idea
• Reply to a User who Gave Feedback
• Outreach
• Auto-Reply Email
• Importance Rating

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Notifications & Communication

• Email Notifications for Users
• Contributor Notifications
• Email Notifications for Admins
• Notification Center

Contributor Experiences

• Contributor Feedback Extension Experience
• Feedback Extension Troubleshooting
• Contributor Console
• Flagging Ideas as Important
• Setting up Teams for Activity
• Getting Started with the Contributor Sidebar

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