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UserVoice uses several different types of filters to catch spam, and we continue to adapt our filters and system to new types of spam.
We have built our own in-house spam filter, which catches specific types of idea spam, and we are always working to optimize it to address new types of spam.
In addition to our own filter, we also use Akismet as an additional spam filter for ideas and comments. Akismet is a tool that learns based on content marked as spam across Akismet's user base. This gives our customers additional protection.
A few pieces of spam may make it past filters on occasion, and that is expected. If your team sees an influx of spam content, please reach out to our support team by clicking "Support" in the bottom-right corner of your window. Please include links to the spam ideas so we can investigate on our end.
Common Questions:
Q: How do I review ideas marked as spam?
A: Click the lightbulb icon in the left-hand menu -> Click "Activity & moderation" -> Click "Marked as spam." If you see something that is not spam, simply click the three vertical dots by the suggestion name and choose "not spam." This will restore the idea.
Q: How do I block a user?
A: Learn how to block a user here.