Your UserVoice site is about interacting with users. But sometimes you have users who are spamming the site or being unkind to other participants.
You can block them from creating ideas and commenting on your forums.
How to block a user
- Log into the Admin Console (xyz.uservoice.com/admin)
- Click the More icon in the left-hand navigation → Users & Accounts
- You can search for the user, or if they are already listed, click the user and click Block (far right or the page)
What happens to a blocked user's content?
- Their votes are removed from existing ideas.
- Their comments and ideas will be marked as spam.
What does a blocked user see?
When a blocked user tries to sign in on your site (either to comment or create an idea), they will see a message "You have been blocked."
How does blocking a user work with Single Sign-On?
If you're passing a token for that SSO user, they will be logged in. However, they won't be able to comment or create an idea. If you don't want the user logged in at all, you will need to stop passing a token for that user.
If your forums are private, you can also pass forum_deny in their token. You can find more details in our SSO documentation.
Q: Can I block a user, but leave their content up?
A: No, not at this time. If you would like to see this feature, please share it as an idea on our forum.
Q: Can I block an IP address?
A: We don't yet have this feature on our Product Management platform, but if you are seeing significant amounts of spam from a specific IP, contact us.