AI Themes & Trends is a powerful feature that helps you quickly uncover the most important and trending topics within your user feedback. By leveraging AI, you can identify patterns across a large volume of ideas, helping you make more informed product decisions.
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How to Generate Themes
You can generate a theme report from any view of your ideas, whether it's a specific saved view, a filtered grid, or a hand-picked selection of ideas.
- From the Ideas Grid: Apply any filters you'd like (e.g., specific statuses, timeframes, or keywords) to the Ideas grid. Then, click the Themes button in the top navigation bar.
From a Saved View or Idea List: Navigate to a saved view/list and click the Themes button in the top navigation bar.
- From Selected Ideas: Manually select a set of ideas on the grid. In the quick actions menu that appears, click Find Themes.
After you've initiated the process, a modal will appear where you can name your new theme report. Once you click Run, the modal will close. Theme reports can take between 5-15 minutes to generate, depending on the volume of feedback.
You will receive an in-app notification and an email when your report is ready to view.
Viewing and Managing Your Theme Reports
All of your generated theme reports are stored in the AI Tools -> Themes & Trends section of the main navigation menu.
- Access: Theme reports are available to all administrators with access to the UserVoice admin console, as they are read-only.
- Permissions: The permissions for a theme report are tied to the saved view or filters used to generate it. A report created from private data will remain private, and its contents will only be accessible to users with the appropriate permissions.
- Sharing: To share a theme report, simply send the URL to a teammate. If you created an idea list and shared that list with a teammate, they can also view the corresponding theme report from their list of themes.
- Editing: You can edit the name of a report by clicking the edit icon next to the title.
Understanding Your Theme Report
A theme report provides a high-level overview of the top trends and topics in your selected ideas.
- Top Trending Themes: The report highlights the top five trending themes, which are gaining popularity and discussion in your feedback.
- Metrics: Each theme includes key metrics like votes, comments, and a calculated importance score to help you prioritize.
Comparison: You can individually select themes to compare their details.
Actions from the Report
From within a theme report, you can take a variety of actions to dig deeper into the data.
- View Idea Details: Click on any idea from the theme list to see its full details.
- Run an Impact Report: You can run an impact report on a theme to measure the value of the feedback.
- Generate an Idea List: You can create an idea list from a random set of ideas to save or share.
- Rewind: The rewind option will open the AI modal again, allowing you to generate new themes from the same dataset.
Frequently Asked Questions
Q: What is AI Themes & Trends?
A: AI Themes & Trends is a UserVoice feature that uses artificial intelligence to analyze large volumes of user feedback and identify the most important and trending topics. This helps product teams make more data-driven decisions.
Q: How do I generate a theme report?
A: You can generate a theme report from any view of your ideas—filtered grid, saved view, or selected ideas—by clicking the Themes button in the top navigation bar and following the prompts.
Q: How long does it take to generate a theme report?
A: The generation time for a theme report can vary depending on the volume of feedback, but it typically takes between 5 to 15 minutes. You will be notified via email and in the app when the report is ready to view.
Q: Where can I find my generated theme reports?
A: All generated theme reports are stored in the Themes & Trends section of the main navigation menu in the Admin Console.
Q: Who can access theme reports?
A: Theme reports are available to all administrators with access to the UserVoice admin console. Permissions are tied to the saved view or filters used to generate the report.
Q: Can I share a theme report with my team?
A: Yes, you can share a theme report by simply sending the URL to a teammate. If the report was created from a shared idea list, they will also be able to access it.
Q: What insights does a theme report provide?
A: A theme report highlights the trending theme within a set of Ideas, including key metrics like votes, comments, and a calculated importance score to help you prioritize.
Q: How do I edit the name of a theme report?
A: To edit a report's name, click the edit icon located next to the title.