One of our valuable analysis columns, is the "Reach" column. To understand the impact an idea has for your customers on a particular filter, we showcase the number of voters, accounts, and revenue. This article will review the Voters & Accounts/Revenue columns and share how it can be used in your analysis reporting. Use this article to help measure the impact of ideas with the analysis export.
- For each idea, this column calculates the number of unique users who have contributed to the idea via idea creation, voting, and feedback. Because each user can only vote once on an idea, but can provide unlimited feedback and comments, we will only count their contribution once in this total.
- The total number at the top doesn't simply add all the numbers together, rather it is how many total unique voters have voted on these collective ideas for your filtered view. I.e. if user John Doe has voted on multiple ideas in the filtered view, he will only be counted once in the total.
- The percentage represents the total unique users for the idea/total unique users for the filtered view * 100. Example: (711/6060)*100= 12%
- Similar to Voters, the accounts column will tabulate the number of unique accounts associated with the voters. The percentage will be that same number divided by the column's total.
I.e. if there are several voters under Acme Account for one idea, this will only be counted once.
- From the list of ideas, the total will calculate the unique number of accounts who voted on an idea. The percentage will take this number and divide by total number accounts on the account.
- The color of the total cell will change based upon the percentage, which is the total unique number of accounts for the filtered view/ total number of accounts.
- Create a filtered view to understand the reach of the ideas as it relates to all of the accounts.
- Note: The revenue data will only appear for accounts that have associated revenue data through our various import tools or Salesforce. If there is no revenue data associated with an account, it will not be included in the count.
- After each Account has been counted, the Revenue column will represent the calculated total for these accounts.
- Each idea will show the revenue for the associated accounts, helping to determine the relevancy of the idea based upon revenue for your company.
- Create a filtered view to determine the impact of total revenue against all accounts.
- When the cell is green, this indicates popularity. If it is yellow or red, the view is not very popular with your higher-paying customers.