The AI Assistants settings page lets an account owner choose whether your team can use the UserVoice agent (Beta) and whether admins can connect AI tools such as Claude, ChatGPT, or Codex through UserVoice MCP (Beta). Each one has its own setting, so you can turn on one without the other.
Before you start
Before you start
- You must be signed in as an account owner. Other admins can open the page but can't change it. They see "Only account owners can change these settings."
- Your plan must include AI features. If it doesn't, AI Assistants is greyed out under Integrations, with a link to schedule a call about upgrading.
Turn a feature on or off
- Sign in to your UserVoice admin console.
- Go to Settings > Integrations.
- Click AI Assistants.
- Under MCP access, select Enable Access to MCP (AI Agents) or Disable Access to MCP (AI Agents).
- Under UserVoice Agent, select Enable UserVoice Agent or Disable UserVoice Agent.
Your change saves as soon as you select an option. There's no Save button.
What each setting controls
- MCP access: lets admins on your account connect an AI tool to UserVoice to search, summarize, and work with your feedback. Each admin connects and signs in with their own UserVoice login, and the AI tool can see and change only what that admin can. To connect, see Connect UserVoice to Claude, ChatGPT, or Codex.
- UserVoice Agent: turns on the agent in the admin console, where admins can ask questions about ideas, accounts, users, and themes. Admins with feedback write access can also ask it to make changes, which they confirm first. See UserVoice agent.
What happens when you turn one off
- MCP access off: every connected AI tool loses access to your UserVoice account right away, including connections admins already set up. If a connection doesn't work after you turn MCP access back on, reconnect it from the AI tool.
- UserVoice Agent off: admins on your account can no longer use the agent.
Common questions
Q: I don't see AI Assistants, or it's greyed out.
A: Your plan doesn't include AI features. Click the link under AI Assistants to schedule a call about upgrading.
Q: The options are greyed out and the page says "Your account has requested no AI functionality."
A: AI features are turned off for your account at your request. To change this, contact UserVoice support.
Q: I'm an admin but can't change these settings.
A: Only account owners can change them. Ask your account owner, or see Change the Account Owner.
Q: Does turning on MCP access give anyone access to our data?
A: No. Each admin still has to connect their own AI tool and authorize it with their own UserVoice login. The tool acts with that admin's permissions.
Q: Does turning on the UserVoice agent change any data?
A: No. The agent only makes a change when an admin asks for one and confirms it.