Update: In early 2021 we made a change to the UserVoice email authentication experience that removed passwords in favor of email based authentication. Since then, we’ve learned from many of our customers that this new experience added more friction to the authentication experience than is necessary. To that end, we re-enabled the ability to use email and passwords for UserVoice email authentication on September 29th, 2021. This process will still utilize Magic Link to verify emails only when resetting passwords and creating accounts. If you have any issues receiving the email from Magic Link, look at our troubleshooting article or contact Support.
Authentication into UserVoice now uses an email and password combo. We still utilize Magic link service to verify an email if you forgot your password, or if you wish to create an account.
All users are required to provide an email address and password. This will be used in all places that users authenticate including the web portal, admin console, widget and contributor sidebar.
When you check the "Remember me" option, you will not be prompted to re-authenticate for another 30 days, as long as your browser session persists.
SSO and social authentication options (Google and Facebook) will bypass email authentication.
When your site is restricted, you cannot use email authentication on the portal or the widget. It will always be an option in the Admin Console. More information about making your site private can be found here.
If you are having issues, please see our troubleshooting article for more information.
Q: What if I no longer have access to the email address that is associated with my UserVoice account?
A: Please have your UserVoice admin send you a new invite. You’ll be able to create a new account.
Q: I changed my email address to one where I can’t access the inbox. How can I retrieve the account?
A: Please work with your email service provider to regain access to your email account. Otherwise, please have a UserVoice admin send you a new invite. You’ll be able to create a new account with an email address that you can access.
Q: Is there an expiration limit on the link I receive in my email?
A: Yes. That link will be live for 20 minutes. Once that time elapses, you will have to request another one by attempting to sign into UserVoice again.
Q: Will GDPR consent still be requested for new users signing up for the first time?
A: Yes. Our commitment to GDPR compliance will not change as a result of this.