Update: We have updated our process to password creation and will no longer be using Magic Link authentication.
All users are required to provide an email and password to utilize UserVoice. By default, UserVoice has provided every instance the option for UserVoice's homegrown email and password authentication, allowing your users to use other login sources than SSO or social auth. While this option can be toggled off, every admin can still utilize this process to log into the Admin Console.
To set a password or create an account, see this article: Forgot Your Password for Email Authentication.
Notes
- When you check the "Remember me" option, you will not be prompted to re-authenticate for another 30 days, as long as your browser session persists.
- SSO and social authentication options (Google and Facebook) will bypass email authentication.
- If you pass the user's email address in the widget with our .identify javascript, they will not be prompted to authenticate. More information about doing this can be found here.
- When your site is restricted, you cannot use email authentication on the portal or the widget. It will always be an option in the Admin Console. More information about making your site private can be found here.
FAQ
Q: What if I no longer have access to the email address that is associated with my UserVoice account?
A: Please have your UserVoice admin send you a new invite. You’ll be able to create a new account.
Q: I changed my email address to one where I can’t access the inbox. How can I retrieve the account?
A: Please work with your email service provider to regain access to your email account. If not, you’ll be able to create a new account with an email address that you can access.
Q: Is there an expiration limit on the link I receive in my email?
A: The one-time use link will be live for 3 hours. Once the link becomes expired, you will have to request another one by attempting to sign into UserVoice again.
Q: Will GDPR consent still be requested for new users signing up for the first time?
A: Yes. Our commitment to GDPR compliance will not change as a result of this.