When trying to log into your Admin Console via Email Authentication, some users may encounter specific errors during the process with common reasons. If you log-in via SSO and are denied access, you will need to contact your IT team for further support.
You do not have the necessary permissions to access this content
Reason: Entering the wrong email address
Solution
- Make sure you are signing in with the email address that the admin invitation email was sent to.
- Double-check you are typing the email address correctly, capitalization does not matter.
- Note: if your company has updated their domain, it will not automatically update your email here. You will need to manually update your email address.
Reason: You do not have the correct permissions to access the admin console
Solution
- Only admins can access the admin console. Contributors are not able to access the Admin Console
/admin, they can access the Contributor Console/dashboard. - If you think you should be an admin, contact an account owner who can grant you the correct permissions.
- Any admin can also check to see if you have permission to view the Admin Console, by doing the following:
- In the admin console, click the icon in the bottom left-hand corner to access your settings.
- Choose "General"
- Scroll down and click "Users and Permissions"
- Note: Contributors won't have access to the Admin Console.
To provide a user access to the Admin Console that does not have permission, the admin performing the action will need to have owner-level access. Follow this article to Add an Admin to your Account.
Invalid email or password
Solution
- Make sure you are typing in the correct email and/or password.
- Due to privacy, UserVoice Support is not able to verify or provide a temporary password for you.
- If you don't remember having a password or can't remember the password, you will need to set a new password. Follow the Forgot Password process to regain access.