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As a Product Manager, you need to update the status of ideas to communicate with users around ideas you are considering, implementing or opting not to do. We'll walk you through how to update the status of an idea, and how users can respond.
Update the Public Status of an Idea
When a user supports an idea and subscribes, they will automatically be subscribed to all status updates.
Navigate to the Idea
- Click Ideas & Feedback in the left hand navigation menu
- Click All Ideas
- In the search bar (top-right), search for the idea you want to set the status for and click the title
- You will see the option to set the "Public Status" on the right.
Set the Public Status and Message
From the drop-down menu, select the status for the idea, and then write up your status message.
Choose if you want to email the update to the supporters on the idea. In most cases, Product Managers, want users to get the email to let them know the status of their idea.
You can also set the Reply-To email as your admin email, a no-reply-to email, or a custom email.
On the web portal (front end of your UserVoice site) your status update will be shown just below the idea.
Get Users Reactions to your Public Status
When sending a Public Status update message, users will be able to react to the status update with a thumbs up or down to the status.
In the Admin Console, you can then review the aggregate data of responses, as well as individual reactions from users.