Not included in your plan? Want to learn more about the benefits? Leave us a message! If you're viewing this on our Help Center, click the Support bubble in the lower-right of this page.
Using a DKIM configuration, you can now create a basic customized template of your emails sent to customers from within UserVoice. Add your company's logo to the header and color match the theme to your brand - truly making the system email's feel like your own!
What is DKIM?
DomainKeys Identified Mail (DKIM) is an authentication protocol used by mail clients to determine whether an email originated from the domain specified. This prevents spammers from wrongfully acting as the identity of a system that they do not belong to. In short, it helps prevent spammers from impersonating you and helps improve deliverability of legitimate emails.
How does it work?
DKIM adds a unique signature to the headers of emails sent from your domain; the signature is specific and unique to your domain and generated by a private key known only by our email provider. The corresponding public key is added to a DNS record for your domain. Once an email is sent and received by an email server, the public key will be checked to see if it corresponds to the private key used to generate the email signature.
Emails Sent Using DKIM
- Idea Auto-Reply
- New Comment Notification
- Public Status Update
- Email Subscribers
- Email a User 1:1 Comms
To set up DKIM in UserVoice, take the following steps:
- Navigate to General Settings > Email Communications.
- In the DKIM section, click “Configure”
- The default domain is uservoice.yourdomain.com. Since we enforce the use of a subdomain to avoid collision and overwriting of DNS records; you may enter a new subdomain on a domain you own for sending DKIM authorized emails.
Note: We highly recommend usage of a domain that is not already in use with a DKIM record published. For instance, if you already have DKIM configured in another platform as “example.yourdomain.com” we recommend using a different subdomain for configuration.
- Once your domain is submitted, a DKIM and SPF key is returned. Copy each key and value and enter them in your DNS provider.
- Once this information has been entered in your DNS provider, the domain will need to be verified. Click "Test Connection".
- Once verification has been secured, click done. Enter a default “from” email address that will be used when sending emails to your customers, such as new comment notifications, public status updates, etc.
Having issues with verification?
Verification issues typically depend on your domain's DMARC policies. However, ensure that your DMARC record specifically allows relaxed DKIM alignment rather than strict. If it specifies strict alignment, and sends from a custom address, all the messages will go to spam.