You're trying to search for an idea or article, and it's not working as you expected. We'll walk you through how our search feature works.
Words our Tool Won't Search
Check out a list of the most common stop words in our tool:
How Search Works on the Front End
When searching for ideas and articles, the search function will search the title and description for any of the words you've entered.
It will return ideas and articles in relevance based on the number of times each of the words appears, giving more weight to words in the title.
For example, if you search "add more search options," it will return an idea or article that has "search" OR "option" in it, giving more weight to ones with those words in the title.
A: There is not a way to customize either of these features currently, but if you would like to see us add this functionality, please, share it as an idea on our forum for the Product Team.
Q: Does it search comments on ideas?
A: It does not search comments at this time. Create an idea for this here.
Q: Can I use search operators like quotes?
A: No, not at this time, but if you would like to see this feature, please share your thoughts on our idea for this.
Q: Can I search admin notes on ideas?
A: Not at this time. Vote for our idea here
Q: What about searching for tickets?
A: Learn more about your ticket search options here.