When you log in to UserVoice, you’ll be greeted by our Idea Insights Dashboard, an always-up-to-date view of key feedback insights. We’ve done the heavy lifting and surfaced important ideas here so you can dive right in feeling confident that you’re taking action on the most relevant ideas.
The Insights include:
Recent Idea Activity
This just in!
Criteria: New ideas over the past 30 days
Why is it important? Did you just release something new and you’re getting initial feedback around it? Did a competitor release something new and exciting and now your customers are asking for it? Did a new customer make their first “request” for an improvement? Is there an external trend that’s causing people to think of your product in different ways? Are there quick wins that will cause us to look very customer-centric if we can tackle them quickly?
What action will I take? Pay attention to feedback on new releases. Keep a pulse on what people are asking for before it reaches critical mass. In the case of a new customer, perhaps send a thank you and let them know how feedback is evaluated (through PM or CSM). If bandwidth is available, act on quick wins to assure attention to customers.
Criteria: Ideas with the most votes over the past 30 days
Why is it important? The continual “winners” among ideas represented the voice of the masses.
What action will I take? Often, ideas with trending votes are heavier lifts that warrant more research and critical assessment against strategy. Use these ideas as a source for planning big-ticket items. Use the voters as an audience to whom you can ask questions. Acknowledge newly trending ideas with a “gathering feedback” status to show your customers that you see that it’s an important subject. If the idea is trending, but not part of a company’s direction, let customers know this so that it doesn’t become an unacknowledged black hole issue.
Criteria: Ideas with the most comments over the past 30 days
Why is it important? An ongoing discussion of an idea indicates a strong interest in it. The content of the comments often shapes the solution to the problem. Multiple people commenting indicates a larger group of people who are willing to engage to discuss the solution - perhaps with phone calls, hangouts, responding to emails or surveys, or participate in betas. Commenting is higher friction than voting, so it indicates passion.
What action will I take? Ask clarifying questions of the group of voters and commenters through supporter messages. Refine plans for a solution based on the comments supplied. Offer a status update either to spurn more conversation or to stem negativity in the comments.
Ideas That Might Need Tidying Up
Criteria: Ideas in open statuses with no comments or votes in 6 months
Why is it important? I want to know if interest has fallen off for a particular idea.
What action will I take? Keep it all clean. If people are no longer interested, is it because we did something to solve the problem and forgot to update status (or another product feature alleviated the need to solve the idea?). Regardless, move these items to a “closed” state.
Ideas with no status updates in a while
Criteria: Ideas in open statuses with no follow-up status updates in 6 months.
Why is it important? Did you forget to update something you completed? Did something get prioritized over what you were working on and it’s no longer a priority? Did something in a research state tell the customer that it wasn’t something worth doing? Did product managers change roles and something got lost in the shuffle?
What action will I take? In all cases, update status. End users are expecting an update, even if it’s a “we’re still working on it” situation.
Ideas spread across your statuses
Criteria: Count of the current status of all ideas, shown by status.
Why is it important? Are you consistently changing statuses on ideas as you consider, work on, or complete them? Are all your ideas in a "No Status" state? Keeping ideas up to date is important in closing the loop with customers, setting expectations, and keeping feedback coming in!
What action will I take? Update statuses for those with no status if you have too many in this bucket. End users are expecting an update, even if it’s a “we’re still working on it” or "we're considering it" situation.
Items of note
- The deprecated feature “Classic Voting” votes are not included in the vote counts.
- Content marked as spam is not included in Idea activity.
- Content from blocked users is not included in Idea activity.
- Imported content is taken into consideration for the reported numbers.