Not included in your plan? Want to learn more about the benefits? Leave us a message! If you're viewing this on our Help Center, click the Support bubble in the lower-right of this page.
When you log in to UserVoice, you’ll be greeted by our Idea Insights Dashboard, an always-up-to-date view of key feedback insights. We’ve done the heavy lifting and surfaced important ideas here so you can dive right in feeling confident that you’re taking action on the most relevant ideas.
The Insights include:
Recent Idea Activity
Catch up on the latest activity over the time frame selected in the dropdown. The default is the past 30 days.
New Ideas
Criteria: New ideas over the set time frame
Why is it important? This feedback provides a vital early warning system. It helps you quickly identify initial reactions to a new feature release or a competitor's move. You can also spot the first requests from new customers, which might indicate a trend or a quick win that would make your company look highly customer-centric. Additionally, this information can reveal external trends that are changing how people perceive or use your product.
What action will I take? Pay attention to feedback on new releases. Keep a pulse on what people are asking for before it reaches critical mass. Use the Urgency Scoring feature to quickly assess the sentiment of new ideas and understand which are most pressing. For a new customer, perhaps send a thank you and let them know how feedback is evaluated (through a PM or CSM). Use an Internal Status to notify the team of new requests and their priority. If bandwidth is available, act on quick wins to assure attention to customers.
New Chat
Criteria: Ideas with the new mentions and team chat over the set time frame
Why is it important? Team chat is where your team's conversations about an idea happen. New chats can signal that a project is actively being discussed, a new team member has been assigned, or new research or data has come to light. It's a pulse check on the internal momentum of an idea, indicating whether it's moving forward, stalled, or being re-evaluated. This is especially useful for distributed teams or for documenting conversations that might otherwise happen in fleeting chat messages.
What action will I take? Monitor Team Chat to stay informed about an idea's progress and to contribute to the conversation. If you see a new team chat on an older idea, check for new information that might change its priority. Tag relevant team members to bring them into the discussion. Use a specific Internal Status to provide updates, ask for input, and keep a clear record of the decision-making process.
New Votes
Criteria: Ideas with the most votes over the set time frame
Why is it important? These "winners" among ideas represent the voice of the masses. They are a strong signal of what a broad segment of your user base wants, indicating a strong surge of demand and validating a potential need across a larger audience.
What action will I take? Ideas with trending votes often represent significant development efforts that require more research and a critical assessment against your current product strategy. Use the Merge Matches feature to quickly identify and merge any duplicate ideas, consolidating the votes and discussion. Use these trending ideas as a source for planning big-ticket items on your roadmap. Acknowledge newly trending ideas with a "gathering feedback" Public Status to show customers you recognize the topic's importance. If the idea is trending but not part of a company’s direction, let customers know this to prevent it from becoming an unacknowledged issue. You can use the voters as a ready-made audience for further questions via Outreach.
New Comments
Criteria: Ideas with the new public comments over the set time frame
Why is it important? An ongoing discussion of an idea indicates a strong interest in it. The content of the comments often shapes the solution to the problem. Multiple people commenting indicates a larger group of people who are willing to engage to discuss the solution - perhaps with phone calls, hangouts, responding to emails or surveys, or participate in betas. Commenting is higher friction than voting, so it indicates passion.
What action will I take? Ask clarifying questions of the group of voters and commenters through supporter messages. Refine plans for a solution based on the comments supplied. Use the Team Chat feature to discuss the comments with your team in a dedicated, internal thread attached to the idea. Offer a status update to either spurn more conversation or to stem negativity in the comments.
New Feedback
Criteria: Ideas with the new privately collected feedback over the set time frame
Why is it important? This feedback provides a deeper, more detailed look into user pain points and needs. Since it's often collected in a one-on-one setting, it can reveal nuances that might not be visible in public forums. This type of feedback is invaluable for understanding the context behind a feature request and can represent a specific segment of your customer base. It's an early indicator of critical issues or emerging needs from high-value customers.
What action will I take? Treat this feedback as a high-priority signal. Investigate the source of the feedback to understand the customer's context—is this from an enterprise client, a new user, or a long-standing power user? Use this information to refine the idea's description, and use a dedicated Team Chat to discuss it with the relevant team members. Use this feedback to build a stronger relationship and a more confident product decision. If appropriate, you can then move the idea to an Idea List for a targeted review.
Ideas That Might Need Tidying Up
Inactive ideas
Criteria: Ideas in open statuses with no comments or votes during the set time frame
Why is it important? I want to know if interest has fallen off for a particular idea.
What action will I take? Keep it all clean. If people are no longer interested, is it because we did something to solve the problem and forgot to update status (or another product feature alleviated the need to solve the idea?). Regardless, move these items to a “closed” state.
Ideas with no status updates in a while
Criteria: Ideas in open statuses with no follow-up status updates during the set time frame.
Why is it important? Did you forget to update something you completed? Did something get prioritized over what you were working on and it’s no longer a priority? Did something in a research state tell the customer that it wasn’t something worth doing? Did product managers change roles and something got lost in the shuffle?
What action will I take? In all cases, update status. End users are expecting an update, even if it’s a “we’re still working on it” situation.
Ideas spread across your statuses
Criteria: Count of the current status of all ideas, shown by status.
Why is it important? Are you consistently changing statuses on ideas as you consider, work on, or complete them? Are all your ideas in a "No Status" state? Keeping ideas up to date is important in closing the loop with customers, setting expectations, and keeping feedback coming in!
What action will I take? Update statuses for those with no status if you have too many in this bucket. End users are expecting an update, even if it’s a “we’re still working on it” or "we're considering it" situation.
Items of note
- The deprecated feature “Classic Voting” votes are not included in the vote counts.
- Content marked as spam is not included in Idea activity.
- Content from blocked users is not included in Idea activity.
- Imported content is taken into consideration for the reported numbers.
- Ideas awaiting moderation (if enabled) will count towards the No status number.